free shipping this Week On order over $50
free shipping this Week On order over $50

FAQs

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 5-10 business days. When this is completed, you will receive a Shipping Confirmation email.

HOW CAN I TRACK MY ORDER?

As soon as we start packing and processing your order, you will recieve a confirmation email including an order number, shipping details and a link to track your parcel online.
Get 24/7 support by sending an email to: support@workoutsmile.com.
Please note that it may take 2-5 days to get your Tracking Number (TKN). The TKN will be active when your order is ready to ship.

DELIVERY TIME

 All items in store may take 2 to 5 business days to process.  Please add processing time to your shipping estimate below.

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. 

 Location Estimated Shipping Time
United States 10-30 business days
Europe 15-40 business days
Australia, New Zealand 15-45 business days
Mexico, Central America, South America 20-60 business days 
Middle East (UAE, Saudi Arabia) 20-40 business days

 

Please be noted that
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information
Remember, you can’t cancel or modify your order if it has progressed to an advanced preparation status.

Sometimes shipping time varies due to circumstances outside of our control, such as:

  • IR Disputes/Strikes
  • Weather conditions
  • Time of Year (e.g. Holiday Season)
  • Large or Bulky Items
  • Shipping Provider Error

If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

WILL I BE CHARGED FOR ANY EXTRA TAX TO RECEIVE THE ORDER?

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.

HOW CAN I CANCEL MY ORDER?

You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (20% of your total order value) will be applied for the cancellation. Any cancellation is only accepted within 6 hours from your purchasing time.
Remember, you can’t cancel or modify your order if it has progressed to an advanced preparation status.

CAN I CHANGE MY ORDER INFORMATION?

If you realize you have made an error, simply email us at support@workoutsmile.com within 9 hours after the purchasing date.
In case the shipping address is incorrect but the item has been already on the shipment, please follow the step below:

  1. Follow your order via the tracking link closely
  2. Once your tracking number is active or the item arrives at the Post Office (P.O), kindly contact and provide P.O with your tracking number and request address changes.

If your order is already processed or has already shipped, and the address is incorrect, we cannot change the address. For other requests, please contact the Support team

CAN I CHANGE THE BILLING ADDRESS?

We are unable to edit the billing address once your order is placed. Not to worry, as long as the shipping address is correct, you are able to receive the package.